Privacy Policy

Last Updated: November 11, 2025

High Shine Window Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://highshinewindowcleaning.com or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Schedule a service appointment
• Contact us via phone, email, or contact forms
• Subscribe to our email newsletter or marketing communications
• Create an account on our website
• Make a payment for services

This information may include:

• Name
• Email address
• Phone number
• Mailing address and service location
• Payment information (processed securely through third-party payment processors)
• Property details relevant to service delivery

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform, and complete property maintenance services including window cleaning, pressure washing, soft washing, gutter cleaning, and snow removal
• Communication: To respond to inquiries, provide customer support, send appointment reminders, and communicate about your services
• Payment Processing: To process payments and maintain billing records
• Marketing: To send promotional materials, seasonal service reminders, and special offers (you may opt-out at any time)
• Business Operations: To improve our services, analyze trends, and enhance website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect against fraud and maintain the security of our systems

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (credit card processors, payment gateways)
• Email marketing and communication services
• Website hosting and maintenance
• Scheduling and appointment management
• Analytics and website optimization

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others

Business Transfers

If High Shine Window Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:

• Service records: For the duration of our business relationship and up to 7 years afterward for tax and legal purposes
• Payment information: As required by financial regulations and tax laws
• Marketing communications: Until you opt-out or request deletion
• Website analytics: Typically 26 months

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you:

• Seasonal service reminders and promotions
• Special offers and discounts
• Tips for property maintenance
• Company updates and announcements

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at (317) 215-6035 or through our website
• Updating your communication preferences in your account settings

Please note that even if you opt-out of marketing communications, we may still send you service-related messages (appointment confirmations, service updates, invoices, etc.).

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at (317) 215-6035.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We are committed to addressing your privacy concerns promptly and professionally.

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